Terms & Conditions

An agreement between CCI Legal Services Ltd, hereinafter called CCI, and the Claimant, hereinafter called the client.

The client undertakes to agree to and abide by the following conditions:

1. Pay CCI for all agreed services rendered to the client at the rates set out in this agreement, irrespective of the method of payment (e.g. deductions from salary, contra payments, direct payments, etc).

2. To advise CCI immediately on receipt of payments effected direct and to indemnify CCI in respect of errors.

3. Provide full information, insofar as possible, to enable CCI to correctly identify, locate and contact the debtor, including all names, addresses and telephone numbers.

4. To indemnify CCI against all costs and costs of legal actions arising out of mistaken or erroneous information passed on, or information omitted to be passed on to CCI from the client in furtherance of the collection of a debt and acknowledge that CCI is not responsible for any negligent acts or omissions of third parties such as courts, solicitors or trace agents.

5. To inform CCI of all communications with the debtor which follow the referral of the matter for collection.

6. Maintain strict confidentiality in respect of Consumer Status Reports (Pre-Action Review) submitted to the client.

7. In the event that the debt is settled by way of returned or seized goods it will be assumed that those goods have a value of 50% of their face value and commissions will be charged accordingly.

8. To pay for all authorised solicitors’ fees, court costs and any other disbursements, which might be incurred in furtherance of the collection process.

9. To settle all CCI accounts promptly i.e. within seven days of the invoice date.

10.Allow CCI to deduct monies owed to CCI from the client’s account in the event that any CCI invoice remains unpaid.

11.To reimburse CCI any funds, which are remitted to the client but subsequently, recalled by the debtor’s bank, credit card company or financial representatives.

12.This agreement is to be construed in accordance with English law and any issues will be resolved under the jurisdiction of the English legal system.

13.CCI assumes that the client is acting in good faith. If there is good reason to suppose that is not the case CCI reserves the right stop acting notwithstanding any other contractual clause.

14.Where applicable, under the late payment of Commercial Debts & Interest Act, late payment and interest charges will be added to the debt. In the event that these charges can be collected from the debtor those charges will be retained by CCI unless there is an agreement to the contrary.

CCI undertakes to agree to and abide by the following conditions:

1. Approach all debtors promptly and courteously, by letter, electronic correspondence and telephone only.

2. Use only approved forms of letters or requests for settlement.

3. Conform to our own Code of Conduct and that of the Credit Services Association.

4. Notify the client in each case where we have not been successful.

5. Offer our clerical services to prepare a full suite of Court forms and activate the various Court proceedings in the event that the client decides to invoke legal action against a debtor.

6. Offer confidential advice as to a debtor’s history of Defaults, Judgements and other financial obligations, if required.

7. Maintain strict confidentiality in relation to any information obtained in the course of our duties.

8. Submit regular reports of debts collected and maintain accurate ledger records of all transactions.

9. Remit all monies collected, promptly during the month following the recovery.

10.Charge for successful recoveries only - except in the case of: -

(a)A debt being “Paid Before Action” - see clause 12.

(b)Costs incurred with express authority of the client, e.g. Tracing Agents, Solicitors fees, Court costs, etc.

11.After an account has been referred and CCI has proceeded to act upon that referral, all monies paid by the debtor to the client are assumed to have been collected by CCI and will be charged for at the rates set out in this agreement.

12.Charge a fee in respect of accounts, which have been referred to CCI for collection after the debt, has been paid. Such a fee will be for work already undertaken in collecting monies purportedly owed. The rate for such services rendered will be the minimum charge of £10.00 set out in clause 10 of this agreement.

13.Issue legal proceedings only on the client’s instructions.

14.Pursue each debt diligently until collection, Court Action or write off.

15.External Traces. In the event that a debtor absconds and CCI cannot identify a new address, we may need to instruct a trace agency. All agencies are on our approved panel we will always obtain your authority before a trace agent is appointed. The cost for this service is within the United Kingdom: £27.50 for a positive result. There will be no fee if the result is negative.

16.Whilst every effort will be made to ensure that the full sum is collected, any shortfall that arises out of currency fluctuations will be the responsibility of the client and not CCI.

17.Any bank charges, which arise out of the international transfer of funds, will be deducted from remitted funds.

 

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